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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 4	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 5	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 7	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.

Apple Device Support Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Scenario:
Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.
Where in Settings should you go to manually check for carrier settings updates on iPhone?

Answer:

Explanation:

Explanation:
General > About, then follow the onscreen instructions

NEW QUESTION # 19
Which feature is available for Managed Apple Accounts but not for personal Apple Accounts?

A. Security Key Rotation
B. Access to the Appleseed for IT beta program
C. Managed iCloud Keychain
D. Managed and verified two-factor authentication

Answer: B

Explanation:
Appleseed for ITis a beta program exclusive to Managed Apple Accounts for testing organizational features.
* Option B: Security Key Rotation isn't a distinct feature.
* Option C: iCloud Keychain isn't "Managed" separately.
* Option D: Two-factor is standard, not unique.
* Option A: Correct-IT-specific.References: Apple Business Manager Guide (support.apple.com/guide
/apple-business-manager).

NEW QUESTION # 20
What should you do before you use safe mode?

A. Run Apple Diagnostics.
B. Disconnect from all networks and disable Wi-Fi and Bluetooth.
C. Disconnect peripherals and accessories.
D. Run Disk Utility from macOS Recovery.

Answer: C

Explanation:
Before Safe Mode (Shift at startup),disconnect peripheralsto isolate software issues from hardware interference.
* Option A: Diagnostics is separate.
* Option B: Network isn't required to disconnect.
* Option C: Disk Utility isn't a prerequisite.
* Option D: Correct-standard prep.References: Apple Support - "Use Safe Mode" (support.apple.com
/HT201262).

NEW QUESTION # 21
What command gives you the ability to set, change, and reset privacy permissions for a single app or all apps?

A. dscl
B. tccutil
C. Sysadminctl
D. ifconfig

Answer: B

Explanation:
Thetccutilcommand in Terminal manages the Transparency, Consent, and Control (TCC) database, controlling app privacy permissions (e.g., camera, microphone). Example: tccutil reset All resets all permissions.
* Option B: dscl manages directory services, not privacy.
* Option C: ifconfig configures network interfaces.
* Option D: Sysadminctl manages system accounts, not TCC.
* Option A: Correct for macOS privacy management.References: Apple Developer - "TCC Command Line" (developer.apple.com/documentation).

NEW QUESTION # 22
Which setting should you turn off to stop your iPhone from automatically joining a network you no longer use?

A. Auto-Join
B. Auto-Link
C. Preferred Networks
D. Ask to Join Networks

Answer: A

Explanation:
InSettings > Wi-Fi, tapping a network's info (i) shows theAuto-Jointoggle. Disabling it prevents the iPhone from automatically connecting to that network, even if previously joined.
* Option A: Ask to Join Networks prompts for new networks, not known ones.
* Option B: Auto-Link isn't an iOS setting.
* Option C: Preferred Networks isn't a toggleable option.
* Option D: Correct-controls auto-connection.References: Apple Support - "Join a Wi-Fi network on iPhone" (support.apple.com/HT202831).

NEW QUESTION # 23
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